Shipping & Returns
Thank you for shopping with RUNITUP LTD. This Shipping and Returns Policy outlines our shipping options, costs, delivery times, and return procedures for orders placed within the UK and internationally. We are committed to providing reliable and timely delivery, as well as a straightforward returns process to ensure a positive experience for our customers.
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SHIPPING POLICY
1. Shipping Options and Costs
• Standard UK Delivery:£2.99
Estimated delivery within 3-5 working days.
• Next Day UK Delivery:£4.99
For orders placed before [cut-off time, e.g., 2:00 PM GMT] on working days, orders will be delivered the following working day.
• International Shipping (EU):£5.99
Delivery times vary depending on the destination and may take 4-7 working days for most locations.
• Free Shipping:
Free standard UK delivery is available for all orders over £100.00
2. Order Confirmation and Tracking
Once your order is placed, you will receive a confirmation email with your order details. After your order is processed and dispatched, a tracking number will be sent via email, allowing you to follow your parcel’s progress. Tracking is provided by our trusted delivery partners, such as Royal Mail and other third-party couriers.
3. Shipping and Delivery Times
Delivery times provided are estimates and may vary due to factors beyond our control, such as public holidays, customs processing (for international orders), or adverse weather conditions. Please allow extra time during peak periods, such as holidays.
4. International Shipping and Customs
International orders may be subject to import duties, taxes, and customs fees, which are not included in our shipping fees and must be paid by the customer upon delivery. Please check with your local customs office for information on potential additional charges.
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RETURNS POLICY
We want you to be completely satisfied with your purchase. If you are not, we accept returns on eligible items under the following conditions:
1. Eligibility for Returns
• Return Period: Returns are accepted within 14 days from the date of delivery.
• Condition: Items must be unworn, unused, and in their original condition, including all tags and packaging. We reserve the right to decline a return if the item does not meet these conditions.
2. Return Process
To initiate a return, please contact our Customer Service team at customerservice@runitupgymwear.com within 14 days of receiving your order. Please provide your order number and reason for the return. Once your request is approved, we will provide instructions for returning the item.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt. We recommend using a tracked shipping service to ensure safe delivery, as we are not responsible for items lost in transit.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved returns will be processed, and a refund will be issued to your original payment method within [timeframe, e.g., 7-10 working days].
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order.
6. Non-Returnable Items
Certain items are ineligible for return due to hygiene reasons, such as undergarments or final sale items. These items will be clearly marked on our website.
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Contact Us
If you have any questions regarding our Shipping and Returns Policy, please contact our Customer Service team at:
RUNITUP LTD.
customerservice@runitupgymwear.com